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Complaints Officer
 

Type:           Permanent
Sector:        Call Centre and Customer Service
Salary:         £22000 - £25000 per annum
Location:    Kings Hill, Kent

Complaints Officer

 

Kings Hill

 

£22,000 - 25,000 (Depending on Experience)

 

1st Step Solutions are proud to be recruiting for a Complaints Officer, for one of our key clients based in Kings Hill.

 

You will be working within the complaints team, who are responsible for responding to all customer complaints that cannot be resolved within 3 days. This role involves investigating the complaint and responding to and resolving complaints, liaising with the FOS when required.

 

Role Responsibilities

 

Complaint case management

 

Preparing complaint files

 

Investigating the complaint

 

Drafting a reply to the complainant

 

Finalizing the reply to the complainant

 

Responding to complaints in the most appropriate manner

 

Logging and reporting of complaints

 

Identifying trends in complaints

 

FOS case management

 

Preparing files for FOS submission

 

Replying to FOS correspondence

 

Arranging for the implementation of the FOS decision

 

Logging and reporting of FOS cases

 

Candidates applying MUST have experience of Complaint handling and customer service skills. You have to be able to demonstrated the ability to communicate difficult decisions when required.You will be a confident communicator with the ability to remain calm under pressure show empathy and listen to customers genuine concerns.

 

 

 
 
Complaints, FOS, Financial Services, Customer Service

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